Warranty Policy

All items come with a 6-month warranty beginning on the date of purchase.

Exclusions

The warranty is void if damage results from any of the following:

• Liquid damage
  
• Unlocking, rooting, or other software modifications
  
• Repairs attempted by you or an unauthorised third party
  
• Improper use of chargers, cables, or other accessories
  
• Normal wear and tear (e.g. scratched touchscreen, cosmetic damage)
  

Conditions

• The phone’s IMEI number must match our records.
  
• Only the phone should be sent back — do not include the original box or accessories.
  
• The repaired or replacement phone will be returned to you sealed in a box with accessories.
  

Making a Warranty Claim

To start a warranty claim, email us at info@pyratek.co.uk. We will review your case and provide instructions for sending the item back.